Refund and Cancellation Policy - GoStuds

1. Introduction

This Refund and Cancellation Policy ("Policy") explains how payments, cancellations and refunds work for paid subscriptions to GoStuds ("Platform", "Service"), operated by Outnext Private Limited ("Outnext", "Company", "we", "us", or "our"), having its registered office at Nathawatpura, Sikar, Rajasthan – 332001, India. This Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy.

This Policy applies only to paid subscription plans (such as Pro and Max). The free plan involves no payment and is not covered by this Policy.

2. Payments and Payment Processor

All payments for GoStuds subscriptions are processed by our third-party payment processor, Razorpay Software Private Limited ("Razorpay"). We do not collect or store your full card number, CVV, UPI PIN, or netbanking credentials; such payment-instrument data is handled directly by Razorpay in accordance with applicable payment-security standards (including PCI-DSS). We receive only limited transaction information such as order identifiers, payment identifiers, the plan purchased, the amount, and the success or failure status of the payment.

All prices are stated in Indian Rupees (INR) and are subject to applicable taxes, including Goods and Services Tax (GST), where required by law. The total amount payable, inclusive of taxes, is shown to you before you complete a payment.

3. Nature of the Service and Immediate Access

GoStuds subscriptions are prepaid digital services. When your payment is successful, access to the paid features for the relevant plan is enabled on your account immediately or shortly thereafter. A subscription is purchased for a fixed term (for example, monthly or annual) as selected by you at the time of purchase.

4. No Auto-Renewal

GoStuds subscriptions do NOT auto-renew. We do not store your card for recurring use, we do not register any e-mandate or standing instruction, and no amount is ever debited from you without you actively initiating a fresh payment. When your paid term ends, your account simply reverts to the free plan unless you choose to purchase a subscription again. This means you will never be charged unexpectedly.

5. Cancellation

Because subscriptions do not auto-renew, you can "cancel" at any time simply by choosing not to renew. There is no cancellation fee and no separate cancellation step is required to avoid future charges, as there are no future automatic charges.

If you stop using a paid plan during its term, your paid access remains active until the end of the term you have already paid for, after which your account reverts to the free plan. Cancellation does not, by itself, entitle you to a refund of fees already paid for the current term, except as set out in Section 6.

6. When Refunds Are Provided

We want billing to be fair. Refunds are provided in the following situations:

• Billing errors — you are charged more than once for the same subscription (duplicate payment), or an amount is debited but the corresponding subscription is not activated on your account due to a technical or payment error. Such amounts are refunded in full.
• Service not delivered — you paid for a plan but were unable to access the paid features for a substantial part of the term due to a verified fault attributable to us, and we were unable to resolve it within a reasonable time. In such cases we may, at our discretion, provide a full or pro-rata refund.
• Unauthorized transaction — a payment was made from your account without your authorization, subject to our verification and any investigation with Razorpay and your bank.
• Discretionary cooling-off — if, within 7 (seven) days of your purchase, you are genuinely dissatisfied AND you have not substantially used the paid AI features, you may request a refund. Such requests are reviewed and granted on a case-by-case, good-faith basis. This is intended to give you a fair chance to try the paid features, not to allow the paid AI allowance to be consumed and then refunded.

7. When Refunds Are Not Provided

Except as stated in Section 6, fees for paid subscriptions are generally non-refundable once the subscription has been activated, because the Service is digital and access is provided immediately. In particular, refunds are not provided in the following situations:

• Change of mind after you have substantially used the paid features, including the paid AI message allowance or AI generation features.
• Partial use of a term — we do not provide pro-rata refunds for the unused portion of a term where you simply stop using the Service (other than as described in Section 6).
• Failure to use features that were available to you during the term.
• Suspension or termination of your account due to a violation of our Terms of Service, Code of Conduct or Content Policy.
• Dissatisfaction with AI outputs, which are provided on an "as is" basis as suggestions only, as described in our Terms of Service.

8. How to Request a Refund

To request a refund, email us at contact@gostuds.com within 7 (seven) days of the relevant charge, using the subject line "Refund Request", and include: the email address associated with your GoStuds account, the Razorpay order ID and/or payment ID, the date and amount of the transaction, and a brief description of the reason for your request.

We will acknowledge your request and respond, ordinarily within 5 (five) business days, indicating whether the refund is approved and, if so, the amount.

9. Refund Method and Timeline

Approved refunds are made to the original payment method used for the transaction, via Razorpay. Once a refund is initiated by us, it is ordinarily processed within 5 to 7 (five to seven) business days; however, the time taken for the amount to reflect in your account depends on Razorpay, your bank or card issuer, and may take additional time.

Where GST or other taxes were charged on the original transaction, refunds and any tax adjustments will be handled in accordance with applicable law.

10. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute with your bank without contacting us may delay resolution. We reserve the right to suspend access to paid features while a chargeback or dispute is under investigation.

11. Grievances and Contact

For any questions, billing concerns or grievances relating to payments, cancellations or refunds, you may contact us at:

Outnext Private Limited

Nathawatpura, Sikar, Rajasthan – 332001, India

Email: contact@gostuds.com

Grievance Officer: Sujal Verma — sujal@gostuds.com. Grievances are acknowledged within 24 (twenty-four) hours and addressed within 15 (fifteen) days, in accordance with applicable law.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our plans, payment processes or applicable law. The "Last Updated" date above will be revised whenever a change is made. The Policy in effect at the time of your purchase governs that purchase.